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Returns Policy & Procedure

At Álainn Jewellery we want you to be happy with every item you purchase from us. We realise though that sometimes you may want to return an item, and to provide full customer satisfaction we offer a 30 DAY MONEY BACK GUARANTEE on the items you purchase from us. All we ask is that you must return the item unused, in its original condition and Álainn Jewellery packaging, and with original label and plastic tag attached. Read below for more information about our Returns Policy and procedure. Please also take the time to read the Terms and Conditions of Sale.

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Returns Policy (please take time to read this section)

  1. If you are not completely satisfied with your purchase from alainnjewellery.co.uk, you can return the items to us within 30 days of receipt for a full refund, replacement or exchange. This guarantee excludes specially ordered items, earrings (for hygiene reasons) and sale items.
  2. Unwanted items must be returned unworn and in their original condition and packaging and with all labels intact. Any returned items must be received by us within the 30 days guarantee period, so please allow up to 10 working days for your goods to reach us.
  3. It is the responsibility of the customer to ensure reasonable care of the goods and ensure that they are returned in their original condition and suitably packaged for return post. We reserve the right to refuse returns of items that are not in their original condition.
  4. We endeavour to process your request for a full refund, replacement or exchange as quickly as possible. In some cases this may take a few days, so we would be grateful if you could bear with us.
  5. For refunds, we will refund to the credit card used for the original order payment. We aim to do this within working 5 days. Please note that the refund payment may take longer than this to appear on a credit card because it will be out of our control as to when your bank refunds the money onto the card.
  6. If you have requested a replacement of a higher value, we will telephone you to take payment information over the telephone for the difference.
  7. Delivery charges will not be refunded in the case of a return. However, if you request replacements for returned items, you will not be charged again for delivery.

Items that cannot be returned

Sale items, specially ordered items and earrings (for hygiene reasons) cannot be returned. This does not affect your statutory rights.

How to Return an Item

  1. We need you to notify us prior to you returning any items, whether for refund or replacement. If you want to return an item, please email us immediately at customerservices@alainnjewellery.co.uk. In the e-mail please provide your order number (if known), name, address and contact telephone number. Also let us know why you are returning the item(s), and whether you would prefer a replacement item or a refund.
  2. Please return all items unused, in their original condition and with all item labels intact. For ease, you can use the original jiffy bag/box to return the item, but please ensure that the original addressee label is covered completely. Please also enclose inside the package a sheet with your order number, name, address and contact telephone to assist us in identification of the returned item(s).
  3. Obtain a Certificate of Posting (available free from the Post Office) for all returns and you should keep this Certificate until you have received your refund or replacement. We cannot take responsibility for goods lost in transit if a Certificate of Posting has not been obtained.

Return of Faulty Goods

  1. If a product is faulty in any way, not what you ordered, or damaged on delivery, you can return it to Alaínn Jewellery within 30 days for full refund or replacement.
  2. We need you to notify us prior to you returning any item(s), by please sending an email to us immediately at customerservices@alainnjewellery.co.uk. In the e-mail please provide your order number (if known), name, address and contact telephone number. Let us know why you think the item(s) is faulty, and whether you would prefer a replacement item or a refund.
  3. Risk in the delivered product(s) passes to you when the products are accepted or signed for at the delivery address stipulated in your order. We accept no responsibility for any damage or loss to the products after risk passes.
  4. For replacements, if the item is still in stock, we will dispatch as soon as possible. Alternatively, you can choose to have the item replaced by a different item. If the alternative item is less than the original cost we will refund the difference, but if it is of higher value we will need you to pay the difference in price.
  5. For refunds, we will refund to the credit card used for the original order payment. We aim to do this within working 5 days.
  6. All returns should be sent to the postal address shown below.

Return of Unwanted Gifts

  1. You can return items that have been purchased from us and given to you as a gift. Please follow the procedure for returns.
  2. If you wish to exchange the item, the original purchaser will not be informed. However, any refunds will only be credited to the original card that was used to pay for the goods.

How to Cancel an Order

  1. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.
  2. To cancel this contract, either telephone or email Customer Services at customerservices@alainnjewellery.co.uk with the order number and your instruction to cancel.
  3. If we have already shipped your order, you will need to package the relevant items and send them back to us and we will then refund the original debit or credit card used for the purchase.

Returns Address

Please see our returns policy (detailed above) as to how to return unwanted or faulty items.

Our returns address is:

Álainn Jewellery,
86 Stranafeley Road,
Knocks,
Lisnaskea,
County Fermanagh
Northern Ireland
BT92 5AS

If you want to Contact Us about an Item

If you need to contact us, please do so in the first instance via e-mail.

If you would like help with an order, or have a general enquiry please email Customer Services. We try to respond to all e-mails as quickly as possible.

For Customer Services e-mail:  customerservices@alainnjewellery.co.uk

Telephone contact:
If your enquiry is urgent please telephone us:

  • UK calls: 07989 400447
  • International: +44 7989 400447